Refund policy

AloneTyme Return and Refund Policy

Last updated: October 12, 2026

AloneTyme is operated by 4Dayz Empire LLC. For help with an order, contact hello@alonetyme.store and include your order number.

Change-of-mind returns

Because of the personal nature of our products, intimate products, lubricants, and personal-care products that have been opened, used, or unsealed are not eligible for change-of-mind returns or exchanges.

Other products may be eligible for a return request within 14 days of delivery if unused and in their original packaging. Any hygiene seals must be intact. Products marked final sale before purchase are not eligible for change-of-mind returns.

These limits do not remove rights or remedies that apply if an item is defective, damaged, incorrect, materially different from its description, or covered by applicable law.

How to request a return

Email hello@alonetyme.store before sending an item back. Include your order number and the reason for your request. Please wait for return instructions; sending an item to the address on its package may delay processing.

For approved change-of-mind returns, the customer pays return shipping. Original shipping charges are not refundable unless required by law. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us promptly at hello@alonetyme.store with your order number and a description of the issue. Photos of the product and packaging may help us review the request. Do not send intimate photos or videos of yourself using a product.

We will review the issue and provide an appropriate remedy, which may include a replacement or refund. If we ask you to return an item because it is defective, damaged, or incorrect, we will provide return instructions and cover reasonable return shipping.

Refunds

Approved refunds are issued to the original payment method. We aim to issue a refund within five business days after approval and, when a return is required, after receiving and reviewing the returned item. We will meet any shorter period required by law. Your bank or payment provider may take additional time to post the refund.

Cancellation requests

Contact us as soon as possible if you need to cancel or change an order. We will try to stop fulfillment, but cannot guarantee a change after processing has begun. If we confirm cancellation, we will refund the canceled items and applicable charges. This policy does not limit cancellation or refund rights that apply under law, including for shipping delays.